Promotion of Access to Information Act Section 51 Manual

This Manual is published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) ("the Act"). The Act gives effect to the provisions of Section 32 of the Constitution, which provides for the right of access to information held by the State and to information held by another person that is required for the exercise and / or protection of any right.

The reference to any information in addition to that specifically required in terms of Section 51 of the Act does not create any right or entitlement (contractual or otherwise) to receive such information, other than in terms of the Act.

Key Web Hosting Services Overview
- Key Web Hosting provides Internet Services and Access to its customers, in both the corporate and home market.
- Key Web Hosting supports the constitutional right of access to information and we are committed to provide you access to our records in accordance with the provisions of the Act, the confidentiality we owe third parties and the principles of South African law.
Availability of the Manual
- A copy of this Manual is available on our website http://www.key.co.za or by sending a request for a copy to the Information Officer by email. The Manual may also be obtained from our head office, the South African Human Rights Commission ("SAHRC") at the addresses set out below or from the Government Printers. This Manual will be updated from time to time, as and when required.
How to request access to records held by Key Web Hosting
- Requests for access to records held by Key Web Hosting must be made on the request forms that are available from our office, from the SAHRC website ( http://www.sahrc.org.za) or the Department of Justice and Constitutional Development (http://www.doj.gov.za) (under "regulations"). You can submit a request without paying the request fee but please note that payment of the prescribed fees must be made before the request will be processed.
- Requests for access to records must be made to our Information Officer at the address, fax number or electronic mail address provided for below.
- The requester must provide sufficient detail on the request form to enable the Information Officer to identify the record and the requester. The requester should also indicate which form of access is required and indicate if he or she wishes to be informed in any other manner and state the necessary particulars to be so informed.
- The requester must identify the right that he or she is seeking to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of that right.
- If a request is made on behalf of a person, the requester must then submit proof of the capacity in which the requester is making the request to the satisfaction of the Information Officer of Key Web Hosting.
- The standard form that must be used for the making of requests is attached as annexure 1. Not using this form could cause your request to be refused (if you do not provide sufficient information or otherwise) or delayed.
- Kindly note that all requests to Key Web Hosting will be evaluated and considered in accordance with the Act. Publication of this manual and describing the categories and subject matter of information held by Key Web Hosting does not give rise to any rights (in contract or otherwise) to access such information or records except in terms of the Act.
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